> Last revised by AI: 2026-05-31. Specifically have your attorney
> confirm: (a) governing law and venue, (b) limitation-of-liability
> cap, (c) arbitration vs. court, (d) the AI-output disclaimer language
> against state laws on AI accuracy, (e) refund / cancellation
> mechanics under your processor agreement with Stripe.
By creating a Roloflow account, accessing the Roloflow website at https://roloflow.com, downloading the Roloflow CLI, or running the Roloflow service in any way, you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" and "your" refer to that entity.
If you do not agree with any part of these Terms, you must not use the Service.
To use paid features, you must create an account through Stripe-hosted checkout. You agree to:
We may suspend or terminate your account if we reasonably believe it is being used in violation of these Terms.
Roloflow connects to your email mailbox via Unipile's read-only authentication, sends email content to Anthropic Claude for classification, and produces a downloadable XLSX of contacts enriched with metadata (role, deal stage, last touch, interest tags). The Service does not send email, modify mailbox content, or write to any third-party CRM.
The Service is provided as software-as-a-service and as a downloadable command-line tool. Both are subject to these Terms.
You may not, and may not permit anyone else to:
We offer the following plans, with details published at https://roloflow.com/#pricing:
We may modify plan terms with at least 30 days' notice to active subscribers.
Paid subscriptions are billed monthly in advance through Stripe. Metered overage is calculated at the end of each billing period and added to the following invoice. By providing payment information, you authorize Stripe to charge your payment method for all applicable fees.
If a payment fails, we will retry per Stripe's standard schedule. After 30 days of unsuccessful retries, we may downgrade your account to the Free tier and restrict overage.
Subscription fees are non-refundable except where required by applicable law. Metered overage is non-refundable. You may cancel at any time, and you will continue to have access through the end of your current billing period.
If you are a consumer (an individual acting outside your trade, business, craft, or profession) ordinarily resident in the European Union, Switzerland, Norway, or the United Kingdom, you have a statutory right to withdraw from this contract within 14 days of conclusion without giving reasons, under EU Directive 2011/83/EU (Consumer Rights Directive) and the U.K. Consumer Contracts Regulations 2013.
Because Roloflow is a digital service that begins delivery immediately on subscription:
This consent and acknowledgement is collected at the Stripe-hosted checkout page (via an "I agree to begin the Service immediately and waive my 14-day right of withdrawal" checkbox or equivalent). If your jurisdiction provides for an unwaivable withdrawal period, those rights are preserved regardless of this clause.
The Free tier is provided at our discretion. We may modify or discontinue it with reasonable notice. Free-tier accounts may be suspended for inactivity (no usage in 12+ months).
You retain all right, title, and interest in Customer Content. Roloflow claims no ownership of:
You grant Roloflow a limited, non-exclusive, worldwide license to process Customer Content solely to provide the Service to you. This license terminates when you delete the relevant data or cancel your account.
Roloflow will not use your Customer Content to train any machine-learning model, whether ours or any third party's. This is a contractual commitment, not just policy.
By using the Service, you authorize Roloflow to transmit your email content to Anthropic for classification. Anthropic's Commercial Terms of Service (https://www.anthropic.com/legal/commercial-terms) and API Privacy Policy (https://www.anthropic.com/legal/api-privacy) govern that transmission. As of the date of these Terms:
If Anthropic's terms change in a manner that materially diminishes the protection of your data, we will give you notice and a choice to terminate without penalty.
The Roloflow software, name, logo, brand, and all associated intellectual property are owned by TAP CRE LLC. These Terms grant you no rights in our intellectual property other than the limited right to use the Service.
If you provide feedback, suggestions, or feature requests, we may use them without obligation or compensation to you.
Each party agrees to protect the other's Confidential Information with the same degree of care it uses to protect its own (and no less than reasonable care). "Confidential Information" includes non-public business, technical, and financial information disclosed in connection with the Service. Customer Content is your Confidential Information.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROLOFLOW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Roloflow uses artificial intelligence (AI) — specifically, a large language model operated by Anthropic — to classify your email content. You acknowledge and agree that:
Run_log tab).The Service may include features marked "beta," "preview," or "experimental." These are provided without warranty and may be modified or removed without notice. The features listed under "Roadmap" in our Privacy Policy or marketing materials are aspirational, not contractual commitments.
You represent and warrant that:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY (NOR ROLOFLOW'S AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL — ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Subject to Section 11.3 (super-cap) and Section 11.4 (carve-outs), Roloflow's total cumulative liability for all claims arising out of or related to these Terms or the Service will not exceed the greater of (a) one hundred U.S. dollars ($100) or (b) the total fees you paid to Roloflow in the twelve (12) months preceding the event giving rise to the claim.
The Section 11.2 cap does not apply to Roloflow's liability for any of the following ("Super-Cap Matters"):
For Super-Cap Matters, Roloflow's total cumulative liability will not exceed the greater of (a) twenty-five thousand U.S. dollars ($25,000) or (b) two (2) times the total fees you paid to Roloflow in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes either party's liability for:
For the avoidance of doubt, the Section 11.2 cap and the Section 11.3 super-cap also apply, on a reciprocal basis, to your liability to Roloflow under these Terms — except for: (a) amounts you owe Roloflow for fees and overage charges, and (b) your indemnity obligations under Section 12.1 below, which remain uncapped to the extent permitted by law.
Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. Where prohibited, the limitations above apply to the maximum extent permitted by law.
You agree to indemnify, defend, and hold Roloflow harmless from any claim, damage, or expense (including reasonable attorneys' fees) arising out of: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law; (c) your Customer Content infringing the rights of any third party; or (d) any data you upload that you did not have authority to process under applicable law.
If you are on a paid plan (Starter, Pro, Team, or Pay-as-you-go), Roloflow will defend you against any third-party claim alleging that the Service, as provided by Roloflow and used in accordance with these Terms, infringes that third party's U.S. patent, copyright, or trademark, and will indemnify you for damages and reasonable costs finally awarded against you by a court of competent jurisdiction, or agreed to in settlement signed by Roloflow.
This indemnity does not apply to claims arising from: (a) your Customer Content; (b) your modification of the Service; (c) your combination of the Service with third-party software or services not provided by Roloflow; or (d) your use of the Service after Roloflow has notified you to stop.
If a covered IP claim arises, Roloflow may, at its option: (i) procure for you the right to continue using the Service; (ii) modify the Service to be non-infringing; or (iii) terminate your subscription and refund any prepaid unused fees on a pro-rata basis.
This Section 12.2 sets forth your sole and exclusive remedy, and Roloflow's entire liability, for any third-party IP infringement claim relating to the Service. The aggregate amount payable under this Section 12.2 is subject to the Section 11.3 super-cap.
The indemnified party will: (a) promptly notify the indemnifying party in writing of the claim; (b) give the indemnifying party sole control of the defense and settlement (provided that no settlement may admit liability of the indemnified party without its written consent, not to be unreasonably withheld); and (c) provide reasonable cooperation at the indemnifying party's expense.
These Terms remain in effect for as long as you use the Service.
You may cancel at any time through the Stripe customer portal or by emailing alan@tapcre.com. Access continues through the end of the current billing period.
We may suspend or terminate your account for: (a) breach of these Terms; (b) failure to pay; (c) fraud or abuse; or (d) for any reason with 30 days' notice (in which case we will refund any prepaid unused fees on a pro-rata basis).
On termination:
These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws principles, except where mandated by applicable consumer-protection law of your jurisdiction of residence.
EXCEPT FOR ANY DISPUTE EXCLUDED BELOW, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be settled by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules (or, for claims over $250,000, its Comprehensive Arbitration Rules), as in effect on the date the arbitration is commenced. The seat of arbitration will be Oakland County, Michigan; the arbitration may be conducted by videoconference upon either party's request. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction.
Class-action and jury-trial waiver. YOU AND ROLOFLOW EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL.
Either party may bring an action in court for: (a) injunctive or other equitable relief to protect intellectual-property or confidentiality interests; (b) collection of fees owed; or (c) any other matter that cannot be subject to binding arbitration under applicable law. Any such action must be brought in the state or federal courts located in Oakland County, Michigan, and each party consents to the personal jurisdiction of those courts.
If you are a consumer in the United States, you may opt out of Section 14.1 within 30 days of first accepting these Terms by emailing alan@tapcre.com with the subject line "Arbitration Opt-Out" and your account email address. Opting out does not affect any other portion of these Terms.
If you are a consumer ordinarily resident in the EU, the U.K., or Switzerland, mandatory consumer-protection laws of your country of residence may give you additional rights that supersede this Section 14, including the right to bring an action in the courts of your country. Nothing in this Section 14 limits those rights.
We may modify these Terms from time to time. The "Last revised" date at the top reflects the most recent version. If we make material changes, we will provide at least 30 days' notice (by email to the account owner and a notice on https://roloflow.com). Continued use of the Service after the effective date constitutes acceptance.
TAP CRE LLC, d/b/a Roloflow
alan@tapcre.com